Yes. Retirement Plan Login is secure because it encrypts your data with Secure Socket Layer (SSL), the standard for Internet security. SSL scrambles data transmitted from your browser over the Internet, making it virtually impossible for anyone to access your confidential information. There are various levels of encryption from 40-bit to 128-bit, which is one of the highest levels of encryption.
Retirement Plan Login supports all browsers from 40 to 128 bits of encryption. However, for the most secure level, we highly recommend that your browser supports 128-bit encryption. Check below to see if your browser supports this technology.
Browsers that support 128-bit encryption
Netscape 4.08 and higher
Internet Explorer 4.0 and higher for Windows
Internet Explorer 4.51 and higher for Macintosh
AOL 4.0 and higher
If your browser does not support 128-bit encryption, you’ll need to upgrade your browser by clicking on one of the links below depending on which browser you have. As a general rule, before upgrading or installing any new software, be sure to back up any critical files.
After identifying the platform you use, select "Download strong U.S./Canada-only encryption." For Macintosh, not Power PC, click on "Other Platforms."
For AOL Users
If you have lower than version 4.0, you can use the Internet Explorer or Netscape upgrade links above. Be sure to download the 128-bit encryption version.
Additional Security Steps to Take
As a NYLIM Retirement Plan Services participant, there are additional things you can do to maintain your security:
Never give out your PIN to anyone. Our Customer Service Representatives will never ask for your PIN.
Do not store your PIN or other sensitive data on your computer.
Log out of Retirement Plan Login when you are done using it. For added protection, My Retirement Account will log out automatically after 15 minutes of inactivity.
Why don't I see the https: setting or the padlock in my browser on the Home page?
You can be assured that all of your account information is transmitted on a secure connection. We developed Retirement Plan Login with our shareholders in mind, providing easy Home page access and less clicks to get to their account destination. At the same time, we didn't want to secure our Home page with https: because it would deter users from visiting our site. The secure solution without deterring users is that we have developed a Java script that will run in your browser when the Login button is clicked. The Java script transmits your Social Security Number over https: to our server. The Social Security Number is then converted into an encrypted value and checked to determine what accounts you have with NYLIM Retirement Plan Services and New York Life Investment Management. From this point, you are routed to the next decision point in the login process.
The following policies and procedures protect the privacy of your online information:
Categories of Information We May Collect
In the normal course of business we may collect the following types of information:
Data about your online transactions with us (such as the type of products you have purchased and your account status).
Information gathered on our site through online forms and site visit data collected through the use of information-collecting devices known as "cookies."
Safeguarding Your Online Information
Access to information gathered on our site is limited to personnel who need the information to perform their job responsibilities. We maintain physical, electronic, and procedural safeguards that meet state and federal regulations. We continually update and improve our security standards, procedures, and technology to protect against unauthorized access to your confidential information.
How We Use Your Online Information
We may share your personal information as described below.
We may share information with non-affiliated companies as allowed by law, such as firms that perform services on our behalf including administering our products. We require these companies to meet strict privacy standards.
We may disclose information to non-affiliated entities when required by law, such as to respond to a subpoena, to prevent fraud, or to comply with an inquiry by a governmental agency.
