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 Home > Help >  Technical FAQs
Technical FAQs

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Is there an optimal screen resolution for viewing your site?
 

No. Our web site can be viewed at 800x600 or higher. Since onscreen copy may become smaller at higher resolutions and since monitors and viewing preferences differ, you should select the font size and screen resolution you find most comfortable.

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How can I return to a page I've already visited?
 

If you’ve accessed the page by clicking on a link, you can use your browser’s "Back" button to go back to each of the pages you have visited.

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How can I make pages load faster?
 
  • Close unneeded programs to free up memory.
  • Restart your computer to maximize available memory.
  • Reconnect with your Internet Service Provider, seeking a higher connection speed.
  • Upgrade to the latest version of your browser.
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How can I read PDF files?
 

To read PDF files, you need Adobe® Acrobat® Reader. A download link for this program is provided in our Download Software section.

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Why can't I print my PDF files?
 

Acrobat Reader’s online Troubleshooting Guide provides helpful suggestions on downloading, installing, configuring, and printing.

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Could my computer get a virus by downloading your literature or PDF files?
 

New York Life Investment Management LLC continually monitors its servers to protect against known and unknown computer viruses. We also regularly update our anti-virus software to protect against new viruses that may be developed. While we believe we have taken reasonable precautions, the best way to protect your computer against infection is to install anti-virus software, update it regularly, and scan files immediately after downloading.

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Why do I keep getting a Java Script error?
 

Your browser must be Java-enabled to successfully navigate our site. First check to ensure Java is enabled on your machine. If it is, it may be necessary to upgrade to the latest browser to provide the most up-to-date Java information for your machine.

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