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 Home > Help >  Participant FAQs
Participant FAQs

Select a FAQ from the list below:
Why can't I access my retirement plan account?
 

There are a number of reasons why you would be unable to access your account. The first step is to contact us at the toll-free participant access information provided in your enrollment kit and on your statement.

In addition, you can click here to send us an e-mail. Please remember to include your name, your company’s name, and your question. A representative will contact you shortly. Please refrain from including your social security number or other personal data.

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How can I change my contribution amounts?
 

It’s easy to change your contribution amounts. Contact your plan sponsor/employer for the appropriate paperwork.

Participants with Benefits Complete can change their contribution via the internet.

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How can I change my investment allocation amounts in my plan?
 

You can changes these amounts by logging into your retirement plan account. Once logged in, there are a number of resources available to you—including changing your allocation amounts.

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How do I update my beneficiary forms?
 

Contact your plan sponsor/employer for the appropriate forms.

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