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 Home > Help >  Technical FAQs
Site FAQs

Is there an optimal screen resolution for viewing your site?
 
No. Our web site can be viewed at 800 X 600 or higher. Since onscreen copy may become smaller at higher resolutions and since monitors and viewing preferences differ, you should select the screen resolution you find most comfortable.

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How can I return to a page I've already visited?
 
If you've accessed the page by clicking on a link, you can use your browser's "Back" button to go back to each of the pages you have visited.

In some areas of our web site, a second window may open to provide access to performance information, external sites, or systems. To return to the Separately Managed Accounts site, either close the second window, minimize or resize the second window, or click anywhere on the frame outside of the second window.

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How can I make pages load faster?
 
  • Close unneeded programs to free up memory
  • Restart your computer to maximize available memory (some programs do not return their allocated memory after they have been closed)
  • Reconnect with your internet service provider, seeking a higher connection speed
  • Upgrade your modem to improve data access
  • Upgrade to the latest version of your browser
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How can I read PDF files?
 
To read PDF files you need Adobe®Acrobat® Reader. A download link for this program is also provided in our Download Software section. 

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Why can't I print my PDF files?
 
Acrobat Reader's online Troubleshooting Guide provides helpful suggestions on downloading, installing, configuring, and printing.  

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Could my computer get a virus by downloading your literature?
 

Separately Managed Accounts continually monitors its servers to protect against known and unknown computer viruses. We also regularly update our antivirus software to protect against new viruses that may be developed. While we believe we've taken reasonable precautions, the best way to protect your computer against infection is to install antivirus software, update it regularly, and scan files immediately after downloading.  

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I keep getting a "Java Script" error message--why?
 
Your browser must be Java-enabled to successfully navigate our site. If a JavaScript error occurs, a message box may appear asking if you wish to continue running scripts on the page. Usually, it's okay to click "Yes" and proceed. If you encounter additional difficulties, please contact us via e-mail so we can investigate and correct the problem. It will be helpful to know the section and page where you encountered the message, what browser you are using, and whether you are using a PC or a MacIntosh.

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