Your computer may be blocking "pop-up" pages. All of our links to sites administered by other companies open in a new window, which a pop-up blocker prevents from loading. You can adjust your settings to get these links to work by following the instructions below:
If you have pop-up blocker software enabled, you must turn off this feature.
If you have Norton Internet Security installed, you must disable the Ad Blocking feature. To do this select Start > Programs > Norton Internet Security > Norton Internet Security, click "Ad Blocking," and then click "Turn Off."
Why can't I access My Accounts?
For your security, we use 128 bit encryption. If your browser does not support this level of encryption, you will not be able to access your accounts. You can upgrade your browser in our System Requirements section.
Why do I have problems connecting when using AOL or CompuServe?
AOL and CompuServe updated their systems to use Internet Explorer 5.0. This has created problems for shareholders trying to access My Accounts.
If you can’t get beyond the "Completing Logon" screen, and you are using AOL or CompuServe, please access support at Microsoft, then select file 3725.exe in the desired language. Next, download the upgrade to your desktop and close the browser. Double click on the Upgrade icon. The upgrade program will open, and automatically seek out and modify the installed version of Internet Explorer 5.0. When completed, reboot your system, then re-log in to My Accounts.
Is there an optimal screen resolution for viewing your site?
No. Our web site can be viewed at 800 X 600 or higher. Since onscreen copy may become smaller at higher resolutions and since monitors and viewing preferences differ, you should select the screen resolution you find most comfortable.
If you've accessed the page by clicking on a link, you can use your browser's "Back" button to go back to each of the pages you have visited.
In some areas of our web site, a second window may open to provide access to performance information, external sites, or systems. To return to our site, either close the second window, minimize or resize the second window, or click anywhere on the frame outside of the second window.
Could my computer get a virus by downloading your prospectus or literature?
We continually monitor our servers to protect against known and unknown computer viruses. We also regularly update our antivirus software to protect against new viruses that may be developed. While we believe we've taken reasonable precautions, the best way to protect your computer against infection is to install antivirus software, update it regularly, and scan files immediately after downloading.
I keep getting a "Java Script" error message--why?
Your browser must be Java-enabled to successfully navigate our site. If a JavaScript error occurs, a message box may appear asking if you wish to continue running scripts on the page. Usually, it's okay to click "Yes" and proceed. If you encounter additional difficulties, please contact us via e-mail so we can investigate and correct the problem. It will be helpful to know the section and page where you encountered the message, what browser you are using, and whether you are using a PC or a MacIntosh.
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