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 Home > Help >  Technical FAQs
Technical FAQs

Here you'll find solutions for browser glitches and hints for optimum web site usage.

How can I review my account information and initiate transactions online?
If you are a shareholder, you can enter Account Access to view your account information online. In addition, you may be able to perform several types of transactions, including purchasing and exchanging shares, ordering additional statements, and viewing transactions. In order to access your Fund account, we require that you enter your Social Security Number (or Tax Identification Number) and your Personal Identification Number (PIN). For security purposes, we will initially confirm your account number by mail.

How do I make NYLIM.com my Home page?
While on NYLIM.com, select Tools then Internet Options on your browser. Under the "Address" line click on "Use Current", and then click on "OK" button. The next time you open your browser, it will take you directly to the NYLIM.com page.

What's the best screen resolution at which I should view the NYLIM.com web site?
In order to properly view NYLIM.com web pages, your screen resolution should be set to 800x600 pixels or higher.

Does it make a difference what browser to use to view the NYLIM.com web site?
The site has been optimized for all leading web browsers.


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Securities distributed by NYLIFE Distributors LLC, 169 Lackawanna Avenue, Parsippany, NJ 07054
Telephone New York Life Investment Management at 973-394-3000